Purchases made with a credit card can be paid in up to 3 interest-free installments.

Of course! Once a manufacturing defect is found, we make sure to exchange the product for a new one.

According to Article 49 of the Consumer Protection Code, you can exchange or cancel your purchase within seven calendar days, counting from the date of product receipt. You can get a refund of the amount you paid or exchange it for another product that is in stock. However, this exchange or return can only be made if the product is in its original packaging, without signs of use, and with the original seal intact.

Before returning or exchanging, we need to know what happened to your product. You need to tell us, through one of our channels, the reason why you are returning or canceling the product you purchased.

You have up to 30 (thirty) days from the date of receipt of your purchase to request an exchange (partial or total) of your order.

This should be done via our contact form. You will receive instructions on how to send your product back to us and choose a new one on our website.

Before returning or exchanging, we need to know what happened to your product. You need to tell us, through one of our channels, the reason why you are returning or giving up on the product you purchased.

Send an email to shop@essencialorganics.com with your order number, reporting your issue. Our team is available during business hours to help you resolve any problems with orders.

As soon as we make contact, we will assist you with the correct return procedure. When the product arrives at E.O., we will analyze it, and if everything is in accordance with our company's standard norms, everything will go smoothly, and we will resolve your problem.

The exchange time will depend on where you live, keeping in mind that we rely on the Post Office's delivery times.

The delivery time for products varies according to the requested delivery location, chosen payment method, and availability of the purchased product.

In case of payment by credit card, the delivery period is considered from the confirmation of payment by the card administrator and the release of the order, after Essencial Organics' cadastral analysis.

Bank slip: In case of payment by bank slip, the delivery period is considered from the confirmation of payment by the financial institution, which takes up to three business days from the payment of the slip.

Online transfer and PIX: If the transaction is successfully completed, confirmation is made within one business day from the transfer. We ask that in these cases, proof of transfer be sent to shop@essencialorganics.com

It is important to remember that the delivery time is subject to possible delays due to external problems, such as: postal strikes, weather changes, airport traffic, road conditions, and tax requirements in some states due to ICMS Protocol 21.

We automatically send the tracking code to you via email, WhatsApp, or text message within 3 to 7 business days after payment confirmation.

If you still haven't received the tracking code after this period, you can track your order using the tracking link located in the website footer.

Yes. We only work with reliable suppliers that provide tracking codes for your safety and comfort.

Standard shipping is approximately 3-8 business days. Expedited shipping is approximately 2-3 business days.

Our team needs up to 1 business day, and potentially up to 3 business days, after payment confirmation to separate and prepare the order for shipment.

We can only process and ship orders from Monday to Friday, excluding holidays.

All credit card payments are processed in a completely secure environment, provided by the card operator itself.

Some orders may undergo an authenticity verification of the cardholder. All of this is to increase customer security, preventing purchases from being made with cloned cards or without the cardholder's authorization. During the verification, it will not be necessary to provide any value or card number.

For purchases made under this modality, the system will automatically generate a bank slip for the user. Bank slips have a payment deadline of 1 calendar day. After payment, the bank may take up to 3 business days to confirm the payment.

If you need a second copy, you can contact our support yourself.

We work with the following payment methods:

PIX, bank slip, bank transfer, and Credit and Debit Card.

No! The material you might have found in your order's box is extruded corn starch. It's organic, biodegradable, and can even be used for composting and as a supplement for animal feed.

The security and confidentiality of your information are of utmost importance to us.

Therefore, we only share with our partners what is essential for the provision of certain services or the improvement of existing services. In this case, the user declares to be aware of and agree to the sharing of some data with third-party companies, such as: shipping companies, email services, payment gateways, cashback sites, and third-party systems used internally to assist our operations.

In other cases where it is necessary to share information, we will clearly request your approval or disapproval.

By using and accessing this webstore, you indicate your agreement with the terms of our "Privacy Policy" and with the processing of "Registration Information" by Essencial Organics for the purposes described above.

At the time of registration, we collect your name, email, CPF (Brazilian individual taxpayer ID), address, gender, and contact phone number.

In addition to registration information, we may collect other information related to the use of website features, product preferences, categories, and purchase data, always with the aim of improving your experience and the relevance of the services offered.

The customer may choose not to provide some information (as long as it is not necessary for the provision of the service or the purchase of products), which may decrease the quality of their browsing experience.

We also store Internet Protocol (IP) information, browser type, and pages viewed through cookies. Cookies are identifiers of interaction with our website or our advertisements, which are transferred to the customer's device (computer, tablet, or smartphone) with the aim of recognizing them on the next navigation. We use cookies to provide a better experience in our store and enable personalized features, such as: product recommendations, advertisements, and additional information on items of customer interest, for example.

E-mail: atendimento@essencialorganics.com

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